In the payments world, technology is advancing fast. From contactless payments, EMV chip readers, mobile wallets, to integrated POS systems—your processing system should be getting better without your fees going up accordingly. At Coast 2 Coast, we believe as technology improves, your service should too—not your expenses.

The issue of tech or upgrade fees

• Some providers charge “upgrade fees,” “software maintenance,” or “terminal refresh rental” while passing on little benefit to you.

• Many business owners accept these as ‘just part of business,’ never realizing they can demand better.

• According to payment-processing guides, failing to account for these hidden technical charges is a major mistake.  

• Upgrades are important (for security, faster processing, better experience) but not when they increase your costs unfairly.

What should you expect from your provider

• Transparent equipment pricing (ownership vs rental, lease terms, refresh schedule)

• Free baseline software upgrades included in your processing fee (especially for compliant security updates, EMV, contactless)

• Clear communication about when/if you’ll need to pay for major optional enhancements (e.g., new hardware, advanced integrations)

• Strong ROI: faster check-outs, fewer failures, mobile wallet support, back-office integration.

How Coast 2 Coast does it

• We offer multiple POS systems and terminal options across the Emerald Coast (35+ systems) and we work to lock in upgrade paths that don’t hit you with surprise fees.

• Our contracts clearly spell out upgrade schedules and whether there are any charges.

• We proactively review your hardware and software annually to ensure it’s up to date and that you’re not being billed for outdated equipment or forced into unnecessary rentals.

• If your current provider is charging you “tech fees,” we’ll audit your last six months and show you where you may be paying more than you should.
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Why this matters

When the payment hardware or software falters, you risk slower transactions, unhappy customers, and even security issues. Upgrading is important—but it shouldn’t become a hidden cost center. You deserve both performance and fair pricing.

Want a FREE statement evaluation?

If you’re unsure about your current provider’s tech fees, reach out. We can provide a free audit of your equipment/upgrade cost history and help you choose a processing/terminal partner who views technology as a benefit—not a surcharge.

Book your FREE call here